The first few classes of my final year Journalism Innovation module at the University of Huddersfield focus on some different bits of media and journalism skills the students may not have come across earlier in their time at university. This year we did making gifs, creating socially shareable graphics, doing subtitles for Facebook videos and, this week, another Facebook-based challenge: creating a chatbot for Messenger.
To guide students through the process I chose some local software in the form of Flow XO, a company based at Padiham in Lancashire. It’s got an easy to use interface and plenty of pre-set elements, allowing students to use it more or less off the shelf. The basic version is also free, and that was more than enough for the purposes of one two-hour class session.
Some students had already come across Messenger bots in the wild. Not from the few and mixed experiments that media companies have so far undertaken – the Wall Street Journal’s may be the best one I’ve used – but with some businesses who have already taken the leap into this area.
But with Amazon Alexa and its rivals signalling an increase in voice services around the home, and either WhatsApp or Messenger giving Facebook the number one messaging app in more than 150 countries worldwide, making content available in a form that will fit one or both is likely to become increasingly important for the news business too. Chatbots in and of themselves might not be the future, but I think we’ll soon be seeing more of them. Perhaps it won’t be long before we’re adding this to the lengthening list of ‘essential’ skills to be taught on a journalism course.